“Refund was approved and back in my account the same day.” - Deliver+ customer
A ballet pump works hardest when it bridges the gap between dressed-up and everyday - and the Jade does exactly that. The pointed toe and bow detail give it enough character to hold its own against smarter outfits, making it a natural choice for lunch dates, gallery visits, or days at the office where comfort genuinely matters. Pair with wide-leg trousers and a fitted knit for an easy, put-together daytime look, letting the toe detail peek out from beneath the hem. It also sits well with midi skirts and a structured coat for cooler days when you want something that looks intentional without the effort of a heel. The crinkled faux leather texture means it wears in rather than looking tired, so it holds up across a full day out without losing its shape. A flat that earns its place in regular rotation.
Upper: Faux Leather, Lining: Synthetic, Outsole: Synthetic
Free Delivery on Orders Over $75
Standard Delivery
$9.99
Express Delivery
$14.99
Something not quite right? You have 28 days from the day you receive it, to send something back.
Please note, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, adult toys and swimwear or lingerie if the hygiene seal is not in place or has been broken.
Items of footwear and/or clothing must be unworn and unwashed with the original labels attached. Also, footwear must be tried on indoors. Items of homeware including bedlinen, mattresses and toppers, and pillows must be unused and in their original unopened packaging. This does not affect your statutory rights.
Click here to view our full Returns Policy.
A ballet pump works hardest when it bridges the gap between dressed-up and everyday - and the Jade does exactly that. The pointed toe and bow detail give it enough character to hold its own against smarter outfits, making it a natural choice for lunch dates, gallery visits, or days at the office where comfort genuinely matters. Pair with wide-leg trousers and a fitted knit for an easy, put-together daytime look, letting the toe detail peek out from beneath the hem. It also sits well with midi skirts and a structured coat for cooler days when you want something that looks intentional without the effort of a heel. The crinkled faux leather texture means it wears in rather than looking tired, so it holds up across a full day out without losing its shape. A flat that earns its place in regular rotation.
Upper: Faux Leather, Lining: Synthetic, Outsole: Synthetic
Free Delivery on Orders Over $75
Standard Delivery
$9.99
Express Delivery
$14.99
Something not quite right? You have 28 days from the day you receive it, to send something back.
Please note, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, adult toys and swimwear or lingerie if the hygiene seal is not in place or has been broken.
Items of footwear and/or clothing must be unworn and unwashed with the original labels attached. Also, footwear must be tried on indoors. Items of homeware including bedlinen, mattresses and toppers, and pillows must be unused and in their original unopened packaging. This does not affect your statutory rights.
Click here to view our full Returns Policy.
“Refund was approved and back in my account the same day.” - Deliver+ customer
Extend your warranty and protect your purchase against accidental damage and defects.
Protects your new Faith: Jade Faux Leather Bow Detail Ballet Pumps against breakdowns and faults once the manufacturer's warranty period is over.
Covers issues not included in your manufacturer's warranty, such as accidental damage or theft.
Get a replacement or a cash refund up to the full amount you originally paid for it.
FAQs
XCover is an authorised protection provider for Debenhams, with over 7 million customers globally and an average 4.7 out of 5 stars from thousands of reviews on Google and Trustpilot. XCover's simple, fast and stress-free repair and replacement process delivers peace of mind if your item is stolen or it has damages or defects that aren't covered by the manufacturer's warranty.
XCover's simple, fast and stress-free repair and replacement process delivers peace of mind if your item is stolen or has damages or defects that aren't covered by the manufacturer's warranty. XCover’s easy, digital process is simple with quick payouts on approved claims.
Before submitting a claim, you need to gather all the details and documents to support your claim. This helpful article has a guide to what documents you may need based on your claim reason.
When you're ready to submit your claim, log in to your XCover Account, select the XCover Protection you would like to claim for and then select ‘Make a Claim’.
The XCover claims process is quick and hassle-free, with payment or reimbursement for approved claims processed instantly. The dedicated team at XCover aims to complete 95% of claims within 3 days of claim submission, so keep a close eye on your emails to ensure there’s no delay.
For more information about claims submission, please check XCover Help.